Surface Pro 9 with 5G

Last week, we reported about a widespread camera issue faced by Windows devices with Qualcomm-powered processors. Microsoft has now officially acknowledged the issue and it is working with Qualcomm to resolve the issue as soon as possible. Until then, customers can follow the below workaround as a temporary solution.

  1. ​Select the Start button and type cmd, then right click or long press on Command Prompt and select Run as administrator.
  2. ​Copy and paste the following command and run the command by pressing Enter: reg add “HKLM\SYSTEM\CurrentControlSet\Control\Qualcomm\Camera” /v EnableQCOMFD /t REG_DWORD /d 0 /f
  3. ​Restart any app which uses the camera or restart your Windows device.
  4. ​The integrated camera should now function as expected.

You must know that this workaround might disable some features of the camera or lower the image quality but should allow the camera to function until the issue is resolved by the OEM with an updated camera driver. An updated driver should restore full camera functionality and the workaround should not need to be undone.

Affected devices use these processors: Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, and Microsoft SQ2

Microsoft is also deploying a critical troubleshooter to mitigate this issue on most affected Windows devices. These new troubleshooters are applied automatically and can’t be run manually.