Apple today launched Shop with a Specialist over Video, a new live shopping experience in the US. This experience is now available on apple.com for customers in the U.S. With this new service, customers looking to purchase an iPhone can connect with a retail team member via a one-way video shopping session. Also, they can browse the latest models, explore new features, and learn about Apple Trade In offers, carrier deals, switching to iOS, and various financing options.
During the session, an Apple team member will be on camera sharing their screen, but they will not be able to see the customer.
To try this new experience, you can visit this link and connect with an Apple Specialist.
Shop with a Specialist over Video is available to customers in the U.S. from 7 a.m. to 7 p.m. PT every day. If customers find that a session is unavailable or access the page after hours, they can contact a Specialist over the phone or via chat 24 hours a day.