Samsung Electronics America has announced the expansion of its Self-Repair Program to include five new Galaxy devices. The program now includes genuine repair parts for the Galaxy Book Pro 15” and Galaxy Book Pro 360 15” PCs, as well as the Galaxy S22, S22+ and S22 Ultra family of products. In collaboration with iFixit, the leading online repair community, Galaxy Book owners will have access to seven authentic components to take repair into their own hands, including the case front, case rear, display, battery, touchpad, power key with fingerprint reader, and rubber foot.
Mark Williams, Vice President of Customer Care at Samsung Electronics America said, “The Self-Repair program has exceeded our expectations and we hear one resounding message: people want more models. Enterprise customers in particular told us they need solutions for PCs”. Samsung is committed to offering Care options that meet customers needs, the Self-Repair program is part of Samsung’s overall effort to provide convenient, accessible and quality care so people can keep their Samsung mobile devices, PCs, consumer electronics and home appliances up and running.
Samsung has achieved #1 ratings for “Overall Product Quality and Service” for TVs, Home Appliances and Mobile Phones in the 2022 American Customer Satisfaction Index survey. The company also offers #1 Service Center Network Coverage in the US for mobile devices. Samsung is able to provide 99.9% of the U.S. with convenient Care coverage via Samsung Beyond Boundaries and Samsung Traveling Techs programs.
With Samsung’s commitment to customer care, they are able to provide convenient, accessible and quality care to its customers. To find a Samsung Authorized Care location near you, check the store locator, or schedule an appointment online at www.samsung.com/us/support/service/.