With the latest release of Dynamics 365 Guides Microsoft HoloLens 2 users can combine step-by-step holographic instructions and Microsoft Dynamics 365 Remote Assist into a single seamless experience, meaning users are able to have access to the information they need and the people they’re working with is at their fingertips.

Teams users share their screens as holograms


A holographic window layout including familiar Microsoft Teams functions and a shared screen as a hologram for remote viewing and collaboration on HoloLens 2.

People working on desktop computers and mobile phones have enjoyed sharing their local screens with one another for years, and now HoloLens 2 users can keep up with what people in the meeting are seeing too. HoloLens 2 users see a live video stream of any shared screen as a hologram in their space. The holographic shared content can be freely moved and sized to meet the demands of spatial workflows.

Access Teams calendar and join meetings from HoloLens 2

A holographic calendar view showing all meetings for a particular day as selectable buttons which can be used to join a Microsoft Teams meeting from within Dynamics 365 Guides on HoloLens 2.

When immersed in Dynamics 365 Guides, users can swiftly check their calendar to see what’s on the agenda for that day, looking forward to prepare for tomorrow or backward in time to recall what happened yesterday. They’re supported with real-time indicators for current and upcoming meetings on each agenda line. HoloLens 2 users can call people directly, browse and add Teams contacts to ongoing calls, or join a regularly scheduled meeting just as they would do on any other device. One meeting, any device, anywhere. These meetings can be recorded as usual, so that training or other step-by-step procedures and actions happening on HoloLens 2 are preserved for others to view later.

Streamline discussions with file sharing and text chat

A holographic Microsoft Teams call in progress with a chat window containing a link to a PDF document which has been selected and opened as a holographic image.

When collaborating with remote participants in a one-on-one or group Teams call, HoloLens 2 users can now contribute to the conversation through text chat and access any image or PDF file shared there as holograms. These holographic windows can be opened or closed at will and resized or repositioned with ease.

The addition of OneDrive file access at any time brings a world of reference material to Dynamics 365 Guides users. This new feature ensures people have the information they need, whenever and wherever they go.

Share knowledge from desktop to HoloLens 2

A view of a complicated machine with 3D digital ink annotations overlayed on parts of the machine as part of an inspection conducted remotely over Microsoft Teams and Dynamics 365 Guides on HoloLens 2.

With the mixed reality toolbar in Teams desktop, remote participants can add 3D markup to the real world. The desktop user draws on the screen and their ink is automatically attached to the space in view for the HoloLens 2 user. This type of 2D to 3D interaction is at the heart of hybrid work in the industrial metaverse.

Best of all, these systems work out of the box. Simply sign in to Dynamics 365 Guides on HoloLens 2 with your work email address and get a familiar view of Teams and OneDrive.

Ways to use the new Dynamics 365 Guides features

Here are some common ways to use the new features in an impromptu call, one-on-one, or as part of a scheduled Teams meeting on the calendar:

  • Support calls: To connect with a remote participant for discussion when encountering emergent scenarios.
  • Dynamics 365 Guides demonstration: To provide instruction to individuals or groups through scheduled Teams meetings.
  • Remote inspections: To expedite approval from a remote inspector who can now see through the eyes of anyone, anywhere.
  • Collaborative authoring: To collaborate with a subject matter expert to discuss creating or updating steps within a guide.
To get started 

Transform your workforce, build a more agile factory, unlock innovation, and deliver new services using Dynamics 365 Guides and HoloLens 2 by: