Last year, Microsoft announced that it will acquire Nuance Communications to improve its healthcare offerings. Today, Microsoft announced the completion of its acquisition. Microsoft’s Nuance acquisition will enable improved consumer, patient, clinician and employee experiences, and improved productivity and financial performance for the health industry.
Nuance is a leader in conversational AI and ambient intelligence across industries including healthcare, financial services, retail and telecommunications.
What they are saying:
As digital transformation accelerates, organizations in every sector across the globe can address challenges that will have a fundamental impact on their success — from reducing clinician burnout and enhancing early detection and treatment of disease in healthcare to creating personalized customer experiences and supporting employees’ productivity and well-being in financial services, retail and telecommunications. Microsoft and Nuance cloud-based AI solutions can help meet business goals and address organizations’ most pressing needs. In addition, Microsoft and Nuance can strengthen organizations’ ability across industries to scale their impact by offering the services consumers, patients and employees rely on, when or where they need them.
“Combining the power of Nuance’s deep vertical expertise and proven business outcomes across healthcare, financial services, retail, telecommunications and other industries with Microsoft’s global cloud ecosystems will enable us to accelerate our innovation and deploy our solutions more quickly, more seamlessly and at greater scale to solve our customers’ most pressing challenges,” said Mark Benjamin, CEO of Nuance. “As Microsoft and Nuance come together as one organization, we are excited about the opportunities ahead for our technology, employees, customers and partners.”
Mark Benjamin will remain CEO of Nuance and he will be reporting to Microsoft Cloud + AI group EVP Scott Guthrie. You can learn more about this acquisition through the links below:
- Official Microsoft Blog
- Healthcare blog for more on healthcare AI innovation
- Enterprise blog for more details regarding the contact center